As mentioned before, I do project management through LiveWork right now. My main project is a query project. This is where a ton of queries are gathered up into a spreadsheet of sorts, and everyone goes in and acts like human search engines with answering these queries. Now, my good people don't get paid nearly enough where as my not so good people get paid way too much. Honestly, the pay sucks if you aren't good and if you aren't fast.
To make the pay situation even worse, we keep having these very long breaks in between batches of work. So we wind up losing a ton of people due to no work. Many filter back in, but never as many as we had before. So what's the part of my job that I don't like? It's two-fold actually.
First, after QA today, I have to go through and count everyone's queries for the past week. Everyone's. You see, we missed a deadline. Now, it would be understandable to miss this deadline if we had just 100 or 150 people on the team. We don't though. We have 350. So nobody gets away from the axe this time if they under performed. It doesn't matter if they emailed me beforehand or not this time. Some things, I have no control over.
They could have been sick in the hospital, but I still have to do it. They could have been away on vacation, but I still have to do it. I'll do my best to keep former top performers that are usually here except this one batch, but even that is going to be hard. I HATE to send those emails. "So sorry, but the job that pays crap is firing you. Have a great day!" *sighs* For many, this is their only income; and it's sucky at best. I hate firing people, especially in this economy, and especially as unpredictable as this job is to begin with.
The second part of my job though is the mass hiring that I have to do afterwards. For every person that I let go, I have to hire 2 more to replace them. Now, I have nearly 2000 applicants so you'd think this part would be easy, right? It's not. Out of those 200, I may have 50 qualified people for it. As simple as this job is, not everybody is cut out for it. Some have to make it much harder than necessary, while others just don't believe it pays enough to take it seriously. They don't take themselves seriously either.
Along with mass hiring comes mass training and massive amounts of rejects. Which means more work for the team in the long run.
No, this part of my job is definately NOT fun, but it must be done. But it doesn't have to be done until I get just a bit more sleep on my end. I hate deadlines. I hate letting people go. Hopefully, this will be the very last time for a very long time!
Dana
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